As a GEMS client, you’ll gain a structured, guided, and tailored onboarding approach – so you can get up and running quickly with access to the right tools and resources for long-term success.
What does GEMS onboarding include?
GEMS onboarding goes beyond basic implementation. Led by a team of GEMS specialists, you’ll benefit from the following:
1. Discovery and alignment:
You’ll work with a dedicated team of experts who will create a personalized onboarding roadmap for your organization.
2. Migration and tech setup:
We’ll get you up and running on GEMS and begin migrating your entity data to the platform.
3. Compliance and audit:
We can carry out entity health checks to ensure your global entity compliance is in a good place.
4. Ongoing support:
After onboarding, you’ll continue to work with the same trusted experts, be assigned a dedicated support manager, and have access to continuous training and learning opportunities.
Continuous learning with GEMS
Learning doesn’t stop once onboarding is complete. As a GEMS user, you’ll benefit from a continuous learning approach designed to help your team build skills over time and adapt to any updates within the platform. Whether your users are new to GEMS or looking to deepen their expertise, training is designed to be flexible, relevant, and aligned to your organization’s goals.
GEMS Academy
GEMS Academy provides on-demand access to training, learning journeys, and certifications.
Your team can:
- Complete self-paced courses
- Follow structured learning paths
- Reinforce knowledge with recorded sessions and resources
- Work towards certifications that demonstrate proficiency
Various learning opportunities
Outside of the GEMS academy we offer several ways to support your learning experience:
- Instructor-led training sessions
- Live and on-demand webinars
- How-to guides
- AI-powered assistance within GEMS
In-person learning at CORE
Clients also have the opportunity to deepen their knowledge at CORE, our annual GEMS and entity compliance client conference. Each year, CORE brings together GEMS users, industry experts, and the Computershare team for:
- Dedicated GEMS training sessions
- Insights and best practices centered on the latest entity compliance trends
- Opportunities to network with peers
FAQs: Onboarding and training
How long does GEMS onboarding take?
Onboarding timelines vary depending on your organization's structure, data complexity, and requirements. Your onboarding team will define a tailored onboarding plan and timeline to ensure a smooth and efficient rollout.
How do users get started with GEMS training after onboarding?
Once onboarding is complete, you continue working with the same expert team and a dedicated support manager. You’ll gain access to ongoing support, training, and learning resources. This ensures your organization can continue to build capability and optimize how you use GEMS over time.
Is GEMS training tailored to different user roles?
Yes. GEMS provides structured, role-based training designed to ensure each person receives relevant guidance based on how they use GEMS and their access level.
Can GEMS training be completed at your own pace?
Yes, GEMS training can be completed at your own pace. Training is available through a mix of on-demand learning and guided sessions, so users can progress at a pace that works for them.
Is support available during and after onboarding?
Yes. Support is available throughout onboarding and continues afterwards, ensuring your team has access to guidance as they adopt and use GEMS over time.
What is GEMS Academy?
GEMS Academy is an on-demand learning platform that provides access to training courses, learning paths, and certifications. It allows users to build their knowledge at their own pace and reinforce skills as they use GEMS.
What is the CORE conference?
CORE is Computershare Entity Solutions’ annual GEMS and entity compliance conference where clients can attend GEMS training sessions, learn about the latest entity compliance trends and insights, and connect with peers and industry experts.